Customer Service Agent (Call Centre) - Bali, Indonesia

Join PERSOL, a global leader in workforce solutions, as a Customer Service Agent (Call Centre) in the vibrant and culturally rich island of Bali, Indonesia. This is an exceptional opportunity to build a rewarding career in customer service while enjoying the unique beauty and hospitality of Bali. As a Customer Service Agent, you will be the voice of PERSOL, providing top-notch support to our clients and ensuring their satisfaction. You'll use tools like Salesforce and Zendesk to manage customer interactions efficiently.

At PERSOL, we are committed to fostering a dynamic and inclusive work environment. Our team in Bali is known for its dedication and enthusiasm, making it an ideal place to grow professionally. You'll work alongside a diverse group of professionals, each contributing to our collective success. This role offers a competitive salary, comprehensive benefits, and the chance to be part of a global company with a strong presence in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls with professionalism and empathy.
• Resolve customer inquiries and complaints efficiently using Salesforce and Zendesk.
• Provide accurate information about PERSOL's services and products.
• Maintain a high level of customer satisfaction by meeting and exceeding service standards.
• Document customer interactions and follow up on unresolved issues.
• Collaborate with the team to improve customer service processes and procedures.
• Adhere to company policies and procedures, including data privacy and security regulations.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Familiarity with CRM systems such as Salesforce and Zendesk.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills and attention to detail.
• Ability to work in a team environment and collaborate effectively.
• Familiarity with Indonesian culture and customs.
• Valid SIM card and ability to work in Bali.

🛠️ Keahlian

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